Terms of Service

1. Who we are

OmniHand (“OmniHand”, “we”, “us”) is operated by Faizan Mumtaz, based in Pakistan. You can reach us at support@omnihandai.com. “You” means the person or business using OmniHand.

2. What OmniHand does

OmniHand lets you build AI agents that answer your website visitors from your own content, and hand conversations to your team when a person is needed. It includes the agent builder, a chat widget for your website, a shared inbox and related features. We may add, change or remove features over time.

3. Your account

• You must be at least 18 years old and give us accurate information.
• Keep your password safe. You are responsible for what happens in your account and your workspace, including what the people you invite do there.
• Tell us straight away at support@omnihandai.com if you think someone has accessed your account without permission.

4. Plans and payment

• The Free plan costs nothing. Paid plans are billed monthly or yearly, in US dollars, at the prices shown on our pricing page when you subscribe.
• Each plan includes a number of conversations per month and other limits. Some plans let you buy extra conversations; others stop new AI conversations until the next month.
• Paid plans renew automatically until you cancel. You can cancel at any time; your plan stays active until the end of the period you have paid for, and then does not renew.
• Payments are non-refundable, including for partly used periods, except where the law requires a refund.
• If we change a price, we will tell you in advance. You can cancel before the new price applies to you.
• Prices do not include taxes. You are responsible for any taxes that apply to your purchase.

5. Your content

“Your content” means everything you or your visitors put into OmniHand: agent instructions, files, website pages, chats and so on. You own your content. You give us permission to store, copy, process and display it, and to send it to the service providers listed in our Privacy Policy, only as needed to run OmniHand for you.

You confirm that you have the right to use your content, including any websites you ask OmniHand to read, and that it doesn't break any law or anyone else's rights.

6. Your website visitors

When you put OmniHand on your website, you are responsible for your relationship with your visitors. You agree to:

• Have your own privacy policy that tells visitors you use an AI chat service provided by a third party, and what happens to their messages.
• Get any consent the law requires from your visitors.
• Not use OmniHand to collect especially sensitive information, such as full card numbers, passwords, or health or government ID details.
• Follow the laws that apply to your business and your visitors, including privacy laws.

7. AI answers

OmniHand's answers are generated by AI from the instructions and knowledge you provide. AI can make mistakes: it can misunderstand a question, or give an answer that is incomplete, out of date or wrong.

• You are responsible for setting up your agents, checking how they answer, and for the answers they give your visitors.
• Don't rely on OmniHand alone for medical, legal, financial or other advice where a mistake could cause harm; have a person review those conversations.
• Where the law requires it, make clear to visitors that they are talking to an AI.

8. Acceptable use

You agree not to use OmniHand to:

• Break any law, or help anyone else break one.
• Harass, deceive or harm people, or send spam.
• Share content that is illegal, hateful, sexually explicit, or that infringes anyone's rights.
• Pretend to be someone you are not, or mislead visitors about who they are talking to.
• Attack, overload, probe or try to get around the security or limits of OmniHand, or try to copy its source code.
• Read websites you don't have the right to use.
• Resell OmniHand, or use it to build a competing product, without our written permission.

9. Suspension and ending

• You can stop using OmniHand at any time, and delete your account or workspace from the dashboard.
• We may suspend or close your account if you break these terms, don't pay, or put OmniHand, other customers or visitors at risk. Where reasonable, we'll warn you first and give you a chance to fix it.
• When a workspace is deleted, its content is deleted as described in our Privacy Policy.

10. Our service

We work hard to keep OmniHand running well, but we provide it “as is” and “as available”. We don't promise that it will always be available, error-free, or suitable for a particular purpose. Features marked “coming soon” or “beta” may change or be removed.

11. Limits on our liability

As far as the law allows, OmniHand is not liable for indirect or consequential losses, such as lost profits, lost revenue, lost data or damage to reputation, including losses caused by an AI answer. Our total liability for any claim about OmniHand is limited to the greater of the amount you paid us in the 12 months before the claim, or 100 US dollars. Nothing in these terms limits liability that the law does not allow us to limit.

12. Your responsibility to us

If someone makes a claim against us because of your content, your use of OmniHand, or your dealings with your visitors, you agree to cover our reasonable costs and losses from that claim.

13. Law and disputes

These terms are governed by the laws of Pakistan, and disputes will be handled by the courts of Pakistan. Before going to court, please email us at support@omnihandai.com. Most problems can be solved that way.

14. Changes to these terms

We may update these terms as OmniHand changes. We'll change the date at the top, and for important changes we'll tell customers by email or in the dashboard before they take effect. If you keep using OmniHand after that, you accept the new terms.

15. Contact

Questions about these terms: support@omnihandai.com.