Refund Policy

1. 30-day refund

You can ask for a refund within 30 days of your first payment for a paid plan, or within 30 days of a renewal payment. This applies to both monthly and yearly billing. A refund covers your most recent billing period.

After 30 days, payments are not refundable, including for partly used periods, except where the law requires a refund. Nothing in this policy limits the rights you have under the consumer laws that apply to you.

2. How to ask for a refund

Email support@omnihandai.com from the address on your account, and tell us which workspace the payment was for. You can also contact Kelviq, our payment provider, at support@kelviq.com.

3. Who processes your refund

Kelviq, Inc. is the Merchant of Record for all purchases made through our checkout. Kelviq takes your payment and sends approved refunds to your original payment method. How long a refund takes to appear depends on your bank or card provider.

4. Cancelling your plan

You can cancel at any time, from your workspace's billing settings or by emailing support@omnihandai.com. Your plan stays active until the end of the period you have paid for, and then does not renew. Cancelling stops future payments but does not refund past ones: to get a refund, ask for one as described above.

5. When we may refuse a refund

We or Kelviq may refuse a refund where there are signs of fraud or abuse of this policy, or where an account was closed for breaking our Terms of Service.

6. What this policy covers

This policy covers OmniHand software subscriptions, as listed on our pricing page. OmniHand Academy courses are not sold through this checkout and are not covered by it.

7. Contact

Questions about a payment or a refund: support@omnihandai.com.